At Nafahat Store, we value your satisfaction and aim to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, please review our returns and refund policy below:

Returns Eligibility

Returns are accepted within 7 days of the delivery date.

Items must be unused, unopened, and in their original packaging.

For hygiene reasons, opened or used perfumes cannot be returned.

Sale or promotional items are non-refundable unless defective.

Damaged or Defective Products

If your item arrives damaged or is incorrect, please contact us within 48 hours of receiving the product.

Provide clear photos of the damaged item and packaging for faster processing.

We will offer a replacement, store credit, or full refund for eligible cases.

How to Request a Return

Email us at: info@mos7rati.com with your order number and reason for return.

Once approved, we’ll provide instructions for returning the item.

Return shipping costs are the responsibility of the customer unless the item is defective.

Refund Processing

Refunds are issued to the original payment method within 5–10 business days of receiving the returned item.

You’ll receive an email confirmation once the refund has been processed.

Exchange Policy

If you have any questions about our return policy, feel free to contact our support team — we’re here to help!

We currently do not offer direct exchanges. Please return the item for a refund and place a new order for your preferred product.